Approximately 20,000 customers of telecommunications company Telesur were temporarily unable to use their telecommunications services on Sunday, November 8, 2026. The outage occurred after a contractor damaged a major main connection of the fibre-optic network during excavation work on the Indira Gandhiweg. According to Telesur, this is the second consecutive weekend in which third-party damage has led to large-scale service disruptions.
The damage occurred during work at a building under construction. A major fibre-optic connection was struck, leaving thousands of customers temporarily without a connection.
According to Telesur, the company has repeatedly faced damage to its infrastructure in recent weeks. This includes deliberate destruction of fibre-optic cables, collisions in which telecommunications masts are knocked down, and damage resulting from carelessly carried out excavation work along public roads.
Repair costs rise sharply
According to the telecommunications company, the recurring damage entails considerable repair costs. Telesur has announced that it will recover these costs from those responsible for the damage.
In addition to the financial consequences, the incidents cause interruptions to telecommunications services. Customers who depend on a stable connection for their daily work, communication and other activities are particularly affected.
Appeal to contractors and clients
Telesur calls on contractors and clients to contact the company before carrying out excavation work along public roads. By requesting information in good time about the location of underground cables, work can be better prepared and damage can be prevented.
The telecommunications company stresses that careful preparation is necessary to ensure continuity of service provision.
Telesur says it is aware of the consequences that large-scale outages have for customers. The company is making every effort to resolve disruptions as quickly as possible and restore services. It has not been disclosed exactly how long Sunday’s outage lasted.
